Jeff Nolan's take on innovation, entrepreneurship, tech and stuff that interests me
McDonald’s kicked ass last year and all indicators are pointing to another solid performance this year. The analysis that people just want cheap food is wrong though, people want value, which is a lot more complex than just having a low price tag, and McDonald’s delivers it in spades. The Mini Meals menu items that [...]
Back in 2007 Howard Schultz penned a memo that would have been called the “peanut butter manifesto” if Brad Garlinghouse were not destined to write it a year later. In it, Schultz warns that the company had lost their unique soul in the process of becoming the success that they were at that time; with [...]
This is actually very clever… it looks and feels like it’s built on Salesforce.com Ideas. A new coffee blend is scheduled for an April debut, and a Web site, www.mystarbucksidea.com, will allow customers to submit ideas to the company and to vote on them. [From Starbucks CEO sees economic tailspin | Reuters] Sprint was running [...]
At least they didn’t call it “re-education,” which sounds kinda creepy. I would give Schultz credit for attacking the problem but I can’t help but think that from a PR standpoint this is not the kind of attention that they need because it focuses attention on the fact that their retail customer service has, broadly [...]