Jeff Nolan's take on innovation, entrepreneurship, tech and stuff that interests me
I got up at 3:45 this morning to take a Southwest 6am flight to San Diego. The flight was delayed for 20 minutes, which turned into an hour and then a 5 hour delay… scheduled, we have yet to get back on the plane after being directed to get off. As an airline, Southwest went [...]
Total customer experience will drive customer service strategies for physical and online retailers.
My Gmail account has been inaccessible most of the day, something vague about my account being under maintenance. I emailed the provided email address tonight to see what was the status and when I’d get my account back. Here’s their response, I’ve highlighted the part that had me picking my jaw up off the floor… [...]