Jeff Nolan's take on innovation, entrepreneurship, tech and stuff that interests me
Q&A has evolved from being a service that consumers use in place of search to rich network applications that integrate with Facebook and Twitter, as well as offer brand companies opportunities for thought leadership and commerce.
I wonder how most organizations are handling the role of community manager. I’m curious where a community manager reports. Marketing? HR? Customer service? I wonder how organizations are justifying the cost, and what they believe the role entails for level of effort. How are companies using the role in either direction? [From On Managing A [...]