Posts Tagged ‘community

09Sep

Consumers Exert Ownership

Posted by Jeff as Social Media

I have written on several occasions about how social network users and online community members have exerted their shared ownership of a service to affect changes in policy and feature. This comes about from the reality that a social network without members isn’t much of anything therefore the users in a network have a purposeful [...]

Q&A has evolved from being a service that consumers use in place of search to rich network applications that integrate with Facebook and Twitter, as well as offer brand companies opportunities for thought leadership and commerce.

More on this topic (What's this?) Read more on Facebook at Wikinvest

19Sep

Media Goes Social

Posted by Jeff as Uncategorized

Hutch Carpenter has a good writeup on the new site that BusinessWeek is hosting, Business Exchange. Frankly I’m surprised that it’s taken media sites this long to realize that allowing comments is not the same as community. While BusinessWeek’s efforts are still beta, I hope they succeed. Having said that, I still don’t understand why [...]

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Read more on Beta at Wikinvest

I wonder how most organizations are handling the role of community manager. I’m curious where a community manager reports. Marketing? HR? Customer service? I wonder how organizations are justifying the cost, and what they believe the role entails for level of effort. How are companies using the role in either direction? [From On Managing A [...]


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