Forrester: Enterprise Social Software Market Sizing
Forrester recently released a report that, among other things, forecast the size of the enterprise social software market to grow to $6.4b in 2016. Here is a link to the original publication, however a summary of the research can be found here. I tend to follow these markets and research like this is interesting to [...]
Communication Shapeshifting, the USPS, and Atos Banning Email
I read this morning (and heard on the news while driving in) that the USPS is asking Congress to let it relax the requirements for first class mail delivery. Aside from the obvious observation that the USPS being tethered to Congress is in no small part a factor in their deteriorating financial condition, the other [...]
Playing With Fire
I’ve had the Kindle Fire for a few days now and here are my impressions: The software layer that Amazon built on top of Android is smart and efficient. Not only does the interface hide the icon laden desktop that default Android features, but it serves the higher function goal of nicely integrating Amazon services [...]
Bank of America Retreats, Tail Fully Tucked
Bank of America made it official today by shelving plans to charge a $5 debit card fee to their customers (which I am, gladly, not one of). Their statement is a great example of how business “jargon” replacing honest and authentic speech only serves to alienate customers who have developed a sophisticated internal bullshit meter. [...]
Customer Service Hell: Web Conferencing
I have gone through some really bad customer experiences with online and offline services but few have rivaled that of my recent trials and tribulations with web conferencing service providers. This all started when I suffered from dropped Gotomeeting web conferences and encountering people who requested I use a different service provider. When the web [...]
Online Video and News Cycle Latency
“Similarly, our hapless mountain biker really reveals the ability of online video to hit the new scycle like an enraged antelope. Instead of clipping an article out of The New York Times or sending around a link to the big story, executive producers and assignment editors can now click on a video and say, “Here, go do that.”” [...]
Authors as Subscriptions
I received an email from Amazon today that began with: We are happy to announce that an updated version of your past Kindle purchase of Red Storm Rising by Tom Clancy is now available. The version you received had typos that have been corrected. This is interesting on a couple of levels but particularly interesting [...]
My Steve Jobs Story
Like a lot of people I got self-reflective when I read that Steve Jobs had died. The public outpouring and memorial reflects his iconic status to so many people, and my friends know how I feel about it… which is to say it doesn’t really matter how I feel because I didn’t know the man [...]
Quick Hits
In case you missed it…. Qwikster, DOA: Netflix backtracked on plans to split the service into 2 parts, much to the dismay of the @qwikster dude. The 5 paragraph blog post from Hastings is terse and simmering with resentment that customers pushed back on the company, as well as defensive about the criticism that [...]
A Life Lived Before Internet Time
I saw this week that longtime 60 Minutes essayist Andy Rooney is retiring, and predictably the comments that appeared on media sites ran the full spectrum of snark to insult. It is as if everyone born in the last 40 years forgets that a long life lived contains more than just what we know as [...]
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About
My name is Jeff Nolan and I write Venture Chronicles. I am the VP of Product Marketing for Get Satisfaction and I write about a range of topics that interest me, including public policy, technology, entrepreneurship, finance, and global issues.
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