Archive for the ‘Get Satisfaction’ Category

Social communities are instrumental to both social media and customer support strategy Jive’s announcement this past week to focus more on Social Customer Service is further validation that customer communities are instrumental to both social media (marketing) and customer support strategy. Employee collaboration software offers an array of benefits for companies but increasingly what they [...]

15Dec

Freemium Mechanics

Posted by Jeff as Get Satisfaction, Marketing

I read an interesting blog post by Ruben Gamez titled Why Free Plans Don’t Work. If you are interested in freemium business models or any of the variations on the theme, this is well worth reading however I take issue with a couple of points. First and foremost, Gamez uses a statistics breakdown (in %) [...]

Get Satisfaction wins the inaugural CRM Idol competition

03Aug

The End of the Beginning

Posted by Jeff as Get Satisfaction

Get Satisfaction raises $10m in funding from InterWest Partners and existing investors.

More on this topic (What's this?)
White House Movie Night! (3 short videos)
Business Travel Personality
Friday Weekly Charts
Today's Leading Industry
Read more on Hong KONG&CHINA Gas at Wikinvest

Companies that obsess about customers invest differently than those companies which do not.

More on this topic (What's this?)
MagicJack Under Fire
Results of my Newsletter Picks last night
Read more on VocalTec Communications at Wikinvest

The call to action among leading companies in recent years has been that customer service is the new marketing. This is true but it has always been true, companies as diverse as Southwest Airlines, Avis, Lexus and Johnson & Johnson have been at the forefront of the trend to use great customer service as a [...]

Plans and pricing changes at Get Satisfaction as part of a continual effort to optimize the goto market strategy for web based selling.

More on this topic (What's this?)
How to trade Facebook on the private market
Caption Contest: Political Orgasmatron?
Read more on Facebook at Wikinvest

14Sep

Joining Get Satisfaction

Posted by Jeff as Get Satisfaction

I recently joined Get Satisfaction as VP Product Marketing following the successful completion of a $6m round of financing


Subscribe to Feed

Categories

Calendar

June 2013
M T W T F S S
« May    
 12
3456789
10111213141516
17181920212223
24252627282930

Recent Comments

Follow

Get every new post delivered to your Inbox

Join other followers: