Jeff Nolan's take on innovation, entrepreneurship, tech and stuff that interests me
Paul Greenberg recently wrote about the phenomena of companies declaring themselves to be focused on customer experience, and graciously giving them the opportunity to put up or shut up. Get Satisfaction was referenced in the esteemed list of companies who are at the forefront of this trend and I am here today to take care [...]
A few weeks ago I wrote about the consequences of services dependent upon electronic components that have a tendency to become unavailable in an emergency. It’s a fairly simple thesis, we depend on technology in such a broad spectrum of devices and services that when power is unavailable reliance on technology becomes a seizure point. [...]