Tech Diversity, Yes Let’s Look at the Real Issue
Mitch Kapor says we should looks beyond the kerfuffle between Arrington and CNN, and yes let’s do that. I wrote this 2 years ago and nothing has changed: Why does this matter, especially coming from someone like me who has a gag reflex about the words “affirmative action” and repulsion at the idea that we, [...]
Link Post (weekly)
Buyer’s guide: Top six tips to improve your organisation’s social media CRM strategy – 10/24/2011 – Computer Weekly tags: blog Presentation Zen: Steve Jobs on marketing & identifying your core values tags: blog presentation marketing Workday raises $85 million, fleshes out finance cloud | ZDNet tags: blog Moving from Transaction to Engagement – R “Ray” [...]
Customer Service Hell: Web Conferencing
I have gone through some really bad customer experiences with online and offline services but few have rivaled that of my recent trials and tribulations with web conferencing service providers. This all started when I suffered from dropped Gotomeeting web conferences and encountering people who requested I use a different service provider. When the web [...]
Link Post (weekly)
Android 4.0 ‘Ice Cream Sandwich’ official: release in November, SDK available today (updated with screenshots) | This is my next… tags: blog android Business on the run: Why California struggles to compete | The Desert Sun | MyDesert.com tags: blog Web Conferencing Review 2011 | Best Web Conference Services | Online Meeting Services – TopTenREVIEWS [...]
Online Video and News Cycle Latency
“Similarly, our hapless mountain biker really reveals the ability of online video to hit the new scycle like an enraged antelope. Instead of clipping an article out of The New York Times or sending around a link to the big story, executive producers and assignment editors can now click on a video and say, “Here, go do that.”” [...]
Authors as Subscriptions
I received an email from Amazon today that began with: We are happy to announce that an updated version of your past Kindle purchase of Red Storm Rising by Tom Clancy is now available. The version you received had typos that have been corrected. This is interesting on a couple of levels but particularly interesting [...]
Link Post (weekly)
Strategy – IBM: CMOs Struggle to Keep Up With Digital, Social Marketing : MarketingProfs Article tags: blog List of Corporate Social Strategists for 2011 (Buyer/Brand Side) « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing tags: blog corporate social strategists Social Media Customer Service is a Failure! Brian Solis @frankeliason tags: blog CRM [...]
My Steve Jobs Story
Like a lot of people I got self-reflective when I read that Steve Jobs had died. The public outpouring and memorial reflects his iconic status to so many people, and my friends know how I feel about it… which is to say it doesn’t really matter how I feel because I didn’t know the man [...]
Quick Hits
In case you missed it…. Qwikster, DOA: Netflix backtracked on plans to split the service into 2 parts, much to the dismay of the @qwikster dude. The 5 paragraph blog post from Hastings is terse and simmering with resentment that customers pushed back on the company, as well as defensive about the criticism that [...]
Link Post (weekly)
5 Companies That Know Why They’re Great (ALV, COST, ISRG, KO, XOM) tags: blog Why do only a handful of companies excel at cultivating customer loyalty? | CustomerThink tags: blog Social tech in biz more than collaboration – ZDNet Asia News tags: blog social Infographics: Why Your Company’s Intranet is Failing tags: blog Forcing Consumers [...]
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About
My name is Jeff Nolan and I write Venture Chronicles. I am the VP of Product Marketing for Get Satisfaction and I write about a range of topics that interest me, including public policy, technology, entrepreneurship, finance, and global issues.
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