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25 Useful Q&A and Tutorial Sites for Computer Programmers » Masters in Computer Science
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Planning a Customer Self-Service Community Using Distributed Leadership
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Social objects as explanation of the E20 significance of social messaging
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Bryce is raising a provocative insight into the future of employment.
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Connecting Digital Strategy with Social Business and Next-Gen Mobility
Another great post from Dion, he’s been on a roll lately
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Why Critics of Klout Are Missing the Big Picture
interesting arguments… I am still undecided about the ultimate value of Klout but am open to all arguments for and against.
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John Sculley on Apple’s Jobs and the Experience of a Lifetime
I really enjoyed reading this interview… Sculley’s points on business and technology lifecycle in Silicon Valley is unlike other business sectors is worth internalizing.
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This Is What Fake Customer Service Sounds Like
must read.
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The CMO Site – Mitch Wagner – CMOs Spending More on Social Media (& Other Useful Stats)
Good stats
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The Customer Experience Edge « McGraw-Hill Education (Asia)
Have heard some very good reviews of this book from people in this field of study that I have a lot of respect for.
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Twitter Releases Web Analytics Tool
following the Google playbook, acquire an analytics company and release it for free to the masses.
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Lunchopolis : Welcome to New Wave Enviro Products
totally random… I’ve been interested in lunch boxes lately. I usually bring my lunch to work, it saves money and we always have an abundance of good leftovers in our refrigerator so taking a few extra minutes in the morning when I make lunch for the boys to also make mine is easy. This company has a range of really cool products.
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Reflections on the Social Customer | The Social Customer
Great post by Chris. Well worth reading.
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Service Agility thru Adaptive Case Management « Social CRM ideas by Mark Tamis
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The Need for a New Listening Movement: From monitoring to learning Brian Solis
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Social Media Report: Spending Time, Money and Going Mobile | Nielsen Wire
You can’t talk about social without also talking about mobile as core.
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This is a very cool concept that fundamentally changes the way that companies launch products to a beta community.
Posted from Diigo. The rest of my favorite links are here.