I Need An iPhone4…
It would not be so funny were it not so true…
The VC Shakeout
This piece in HBR is must read, it details why there will be a lot fewer VC funds in the future. The sky is falling on the venture capital rainmakers. Over the past 10 years their quarterly internal rate of return (IRR)—the primary measure of VC success—was dismal, hovering in the single percentage points and [...]
Accept Software – Innovation is No Longer a PowerPoint Bullet
I was on vacation last week with my family and did not post anything but I have been wanting to write about a meeting I had with Accept Software a few weeks ago so I went through my notes and refreshed myself on the conversation, which was interesting in many dimensions. First let me give [...]
Community Management and Community Managers
The community manager position in marketing organizations across all industries is one of the hottest gigs and it’s been that way for a few years now. The role is attracting people because of the opportunity to drive new processes and build professional brand equity for the individual as much as the company, and it doesn’t [...]
Journolist, Confidentiality, and Pageviews
Last week there was a minor scandal involving the Washington Post and a blogger on their payroll who was covering conservative political issues for the Post. The short short version of the story is that the blogger, Dave Weigel, resigned after inappropriate and disparaging comments about the very people he was hired to cover were [...]
Was Einstein “bright”?
I read this and thought about the industry I have called home for 21 years: Mr. Katz was echoing Feynman’s thought when he pointed out: “And yet, brightness has become its own virtue. We’re impressed by candidates who appear ‘bright.’ I think this reflects the fact that this is the age of the college graduate, [...]
CrowdCast Brings Game Mechanics to the Enterprise
Last week I caught up with the folks at CrowdCast, a provider of Q&A marketplaces for enterprises. CrowdCast secured a $6m follow financing round led by Menlo Ventures in addition to a $3m series A round this time last year. CrowdCast is interesting for me because it intersects a number of topics I have covered [...]
Just What is Social CRM?
Is social CRM a product category or a collection of strategies that social media consultants and analysts are pushing? That is the question I have been spending much time considering as of late. Clearly there are product components, most notably the customer community pieces that vendors like Get Satisfaction and UserVoice are offering (notice the [...]
Being Open and Authentic With Your Customers
I buy kitchen stuff from an online store on Amazon that, I think, is run by a woman out of her home. Whenever I get the stuff I order I curse the manner in which it is packed because I have to cut through layers of tape and cut up pieces of Tyvek packaging. Today [...]
Techdirt Saves* Journalism!
Techdirt is hosting an event focused on new models for journalism. The event will be held on June 16th in Mountain View is like the Greenhouse event they host, a few presentations to kick things off and then everyone breaks out into workshops organized around specific themes to debate various user generated ideas. I am [...]

