Comments on: When Customers Vote http://jeffnolan.com/wp/2008/03/19/when-customers-vote/ Jeff Nolan's take on investment, innovation, entrepreneurship and the technology industry Thu, 18 Mar 2010 14:48:37 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Ed Brill http://jeffnolan.com/wp/2008/03/19/when-customers-vote/comment-page-1/#comment-243531 Ed Brill Fri, 21 Mar 2008 18:56:39 +0000 http://jeffnolan.com/wp/2008/03/19/when-customers-vote/#comment-243531 @Rod, this is definitely something to watch for. A community of IBM Lotus's business partners built a really cool site at http://ideajam.net . Very active, good ideas being generated and discussed. Some of the product groups at Lotus are engaged, some are not. But the main issue is, with a product as big and as mass-market as Lotus Notes, IBM can't even take a tenth of of these ideas and execute on them. I am definitely concerned about mis-set expectations. @Rod, this is definitely something to watch for.

A community of IBM Lotus’s business partners built a really cool site at http://ideajam.net . Very active, good ideas being generated and discussed. Some of the product groups at Lotus are engaged, some are not. But the main issue is, with a product as big and as mass-market as Lotus Notes, IBM can’t even take a tenth of of these ideas and execute on them. I am definitely concerned about mis-set expectations.

]]> By: Jeff http://jeffnolan.com/wp/2008/03/19/when-customers-vote/comment-page-1/#comment-243316 Jeff Fri, 21 Mar 2008 06:27:21 +0000 http://jeffnolan.com/wp/2008/03/19/when-customers-vote/#comment-243316 I generally believe that all of these systems are gimmicks unless the company quickly turns around ideas to actions and does it in a transparent manner. I generally believe that all of these systems are gimmicks unless the company quickly turns around ideas to actions and does it in a transparent manner.

]]> By: Rod St. Halpin http://jeffnolan.com/wp/2008/03/19/when-customers-vote/comment-page-1/#comment-243203 Rod St. Halpin Thu, 20 Mar 2008 22:45:06 +0000 http://jeffnolan.com/wp/2008/03/19/when-customers-vote/#comment-243203 What do you think about tools like this potentially creating inflated expecations with customers in terms of response? Creating an easy way for customers to voice their opinions is one thing (I guess the CRM app is already proving buggy); getting an F500 company to implement them is another. Never mind the case where you get conflicting customer requests or ridiculous demands. I'm leaning towards more is always better in terms of providing customers channels to communicate and addressing issues directly before they emerge on third-party blogs. But sounds like it could get tricky fast. What do you think about tools like this potentially creating inflated expecations with customers in terms of response? Creating an easy way for customers to voice their opinions is one thing (I guess the CRM app is already proving buggy); getting an F500 company to implement them is another. Never mind the case where you get conflicting customer requests or ridiculous demands.

I’m leaning towards more is always better in terms of providing customers channels to communicate and addressing issues directly before they emerge on third-party blogs. But sounds like it could get tricky fast.

]]> By: Jeff http://jeffnolan.com/wp/2008/03/19/when-customers-vote/comment-page-1/#comment-242852 Jeff Thu, 20 Mar 2008 00:55:35 +0000 http://jeffnolan.com/wp/2008/03/19/when-customers-vote/#comment-242852 duh, I coulda looked at the domain name as well! Oh well, at least I did guess correctly. duh, I coulda looked at the domain name as well!

Oh well, at least I did guess correctly.

]]> By: Anshu http://jeffnolan.com/wp/2008/03/19/when-customers-vote/comment-page-1/#comment-242846 Anshu Thu, 20 Mar 2008 00:31:01 +0000 http://jeffnolan.com/wp/2008/03/19/when-customers-vote/#comment-242846 Neat little site powered by a powerful SaaS Platform. (There is a logo on the bottom of the page on the site.) Neat little site powered by a powerful SaaS Platform. (There is a logo on the bottom of the page on the site.)

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