I guess that whole non-replaceable MacBook Air battery issue kind of goes away with this development.
Nintendo’s Wii game console topped Microsoft’s Xbox 360 in U.S. video-game console sales for the key month of December, according to numbers released this afternoon by the NPD Group research firm.
On my own… no thanks to Google. I was unable to get to the gmail login screen even after blowing out the cache, deleting the cookie, doing a dance and sacrificing a baby goat. The gmail community forum was useless and absent of any apparent contact mechanism I put out a call for help here and on Twitter.
As I was writing an email to Jeff Huber I had a thought… what if I went into another Google app and tried to backdoor into gmail? So into google docs I went, clicked on the gmail link and whatdayaknow, it loaded. It is still a mystery why the app thought it was undergoing maintenance and would not reset.
To be really objective, this isn’t a big inconvenience, the sun still rose this morning, but what this does suggest is that Google’s apps are starting to show some cracks. Indeed, I received several emails from people saying that they have noticed unexplained behaviors in Google apps and suspect performance in recent months.
Google’s greater ambitions of gaining significant application market share will surely be frustrated if the company doesn’t rethink their approach to customer support. Simply put, it is awful. Being free shouldn’t mean fend for yourself… they are getting paid for these apps, just not by users.
Anyone know someone at Google that can escalate my gmail ‘is undergoing maintenance’ problem? I’ve been without it for over a day and that’s a real problem considering I use gmail interchangeably with my business email.
When I joined NewsGator last year I knew the company had not just a great team but also an impressive portfolio of products. I quickly realized that we had something very unique among enterprise software companies, the ability to create a saas business that was not dependent on the enterprise business but whose success would further fuel the enterprise business. In other words, we didn’t have to rely on a hosted version of our enterprise product.
The move to make our RSS client reader apps free last week is part of a bigger strategy to realize the data services aspirations of the company by generating massive amounts of “attention data” that could then be used to drive new features within both our enterprise and consumer products, and offer us the ability to create a new business unit altogether.
I argued aggressively to make the client apps free, which to my great pleasure the rest of the leadership team embraced in mid November and through a frantic chain reaction of internal processes delivered on last week.
The results have been astounding, our client app download rate increased by several orders of magnitude, we pushed our data network to 2 million feeds for the first time in our history, we are collecting millions attention items daily (attention items are the actions users take on feeds), and inbound interest for our data services shot up dramatically.
Today our saas business is predominately a widget framework and underlying data services that we sell to media companies, over 100 of them to date. They use our widgets to deliver branded content, search services, and advertising to over tens of millions of unique visitors each month. While we continue to invest in this business and grow both our widget stats and, more importantly, the number of paying clients using them, we will also develop another set of products that deliver usage data as relevancy and attention APIs to third party content providers and ISVs.
Not lost in all of this is a march toward a fundamental principle that underpins my point of view on enterprise software, that consumer services are altering the very notion of what we call enterprise. We have large Fortune 50 companies telling us they also want consumer relevancy data to enhance their search and filtering capability behind the firewall, to expose and target new opportunities, and to displace expensive proprietary information services with free public data that we aggregate.
Building out our information data services specifically for the consumption by enterprise business users and IT is a key part of this strategy, which comes back to my beginning statements about unifying a business the includes consumer and business users, on premise and software as a service.