Google’s Customer Support (ROFL)

My Gmail account has been inaccessible most of the day, something vague about my account being under maintenance. I emailed the provided email address tonight to see what was the status and when I’d get my account back. Here’s their response, I’ve highlighted the part that had me picking my jaw up off the floor… seriously, they can’t possibly believe that putting a “beta” label on a service for 3 years gets them off the hook for actually providing something that could be called support?

Hello,

Your Gmail account is currently under maintenance, and our engineers are
working to allow access to your account as quickly as possible.

We apologize for any inconvenience this may cause, and we thank you for
your patience during our limited test of Gmail.

Sincerely,

The Google Team

Quick Hits

  • I noticed that Dennis was using snurl.com instead of tinyurl to post links on Twitter, I’ve been using it now and have to say that it is much much better, mostly just quicker, for reducing urls.
  • I have been trying to find utility in the Yahoo! Shortcuts plugin for WordPress. So far no luck. Maybe if I posted items that had addresses or wanted to quickly link to merchant sites, but for this blog it has proven itself to be mostly worthless. I have yet to find the Flickr images it matches to my posts to be relevant at all.
  • Here is a really good article that begins to describe what we, NewsGator, are doing with all the attention data we are collecting.
  • Can anyone recommend good authoritative sites on online advertising? I am sponging up as much information on this subject as possible.
  • Hosted OpenAds looks really cool.

100 Million Handsets

Wow, Sony Ericsson’s announcement that they sold 100 million handsets in 2007 is impressive… that is 3 handsets every second for those of you interested in trivial math. Kind of puts Apple’s announcement yesterday about selling 4 million iPhones in perspective… even if Apple sells 15-20 million iPhones over a couple of years they will still be a bit player in the global handset market. They would argue, of course, that “smart phones” are an entirely different market but let’s face it, the raw numbers still count.

Sun Acquiring MySQL

This is great news for Mårten and the team at MySQL.

SAP Ventures is an investor in MySQL. It was always one of my greatest frustrations at SAP that they (as in SAP the company) would complain about sending over $1b of license revenue to Oracle each year but were unwilling to fully commit to supporting MySQL because the guy responsible for certification of MySQL was also leading the MaxDB group and he saw MySQL as a competitor despite the fact that MySQL was, at the time, responsible for sales and support of MaxDB.

Operationally, SAP never supported MySQL to the level they should have and I’m still a little pissed off about that. Perhaps now that Sun is going to be leading the charge they will have more success displacing Oracle in SAP accounts.

This is also a good opportunity to remind everyone that MySQL has a great enterprise database solution and a great company behind it. This acquisition makes perfect sense and fills a big gap in Sun’s software stack, and from a personality standpoint I can see MySQL integrating with Sun rather well.