UI Design - Pet Peeve
Posted on September 25, 2007
Filed Under Uncategorized |
It’s funny to think about all the ways you can hate interactive voice response systems, here is one specific issue:
"Please enter your 16 digit account number followed by the pound sign"
Well if they know the expected response is a 16 digit number then why make me press the 17th digit, the # sign?
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My name is Jeff Nolan and I write Venture Chronicles. These are my thoughts on technology, innovation, management, public policy and pretty much anything else that I find interesting.
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