Privacy as a Competitive Weapon
Posted by Jeff as Marketing
A while back I wrote a post titled Google Flirts With Evil in which I argued that Google should offer an aggressive opt-out mechanism for personal dat
"Google could actually take a leadership position on this issue [privcacy] and use it for competitive advantage, I would certainly be more inclined to use Google services over competitors, or anyone else for that matter, if this option [opt-out for personal information retention in personal search] were to be made available to me, but Google probably isn’t concerned about competition at this point and that should concern everyone.a not as a reaction to user concerns but as a competitive strategy."
In a later post that I can’t find right now I wrote about competitive strategy and how parallel disruption works through "restructuring the environment your competitive lives in". Essentially the idea is to disrupt a competitor’s business by creating a set of actions that are not reactions to the competitor but parallel in nature and intended to make the thing the competitor relies on less strategic.
SAP did this to Oracle a few years back when Ellison & Co. acquired Peoplesoft. Rather than get into a race to see who could acquire more, SAP went after the maintenance business with TomorrowNow resulting in Oracle having to shift assets to protect something they thought was safe. Parallel disruption in action.
I actually missed an opportunity with that second post to link it to the privacy issue in search as a great case study. It would appear from recent moves by non-Google search providers that privacy is indeed becoming a main thrust in an attempt to disrupt Google’s game.
"So, whose policy on the privacy issue is the best policy in terms of “really” protecting user’s privacy? The New York Times, thinks its Ask.com and Yahoo. Ask.com because with AskEraser, search data logs will be completely erased and Yahoo because of its shorter retention period."
Arnold is not inaccurate to suggest that this may have something to do with concern about the government stepping in if search engines don’t act, but I would bet that this has everything to do with Google dominance in search.
Competitors know that it’s not enough just to be better at search than Google, they also have to take away something that Google depends on for it’s strength, in this case the massive amount of personal data that they collect and the secrecy they maintain while doing it. By making user anonymity and personal data cleansing a competitive strength they can do something to Google that just being better at search won’t, attain a competitive advantage in the market and force Google to respond to them.