Sitemeter and Usability, Two Words That Don’t Go Together

Posted on December 8, 2006
Filed Under Blogs |

Like a great many bloggers, I have an account with Sitemeter for statistics. Despite having a really poorly designed user interface I have kept with the service over the years because it basically works, once you get used to the UI quirks. I even signed up for a “plus” account for $6.95 a month because I wanted non-time delayed stats and $7 a month seemed well worth it to me. Which brings me to the issue that will force me to stop using Sitemeter…

The credit card that I used for monthly billing expired and for the last couple of days I have been getting emails indicating that, surprise, my monthly billing for sitemeter was declined by the credit card company. I went into the “manager” page on sitemeter to update my credit card details… nada, zip, nothing. Went through all the pages looking for billing details… nada, zip, nothing. For fucks sake, how hard is it to anticipate that your customers will want to be able to view and/or edit their billing details and make that an obvious feature on your management page?

On top of all that, Sitemeter has not had a single UI upgrade in the entire time that I have been using the service. Surely they cannot believe that they just nailed the usability out of the gate and no modifications or improvements were necessary.

I pulled the sitemeter script out of my sidebar and eventually they will stop trying to bill my expired credit card and my account will be cancelled.

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