Posted by Jeff as Management
Read the whole post, he pretty much nails it…
The whole fraud is only possible because performance metrics in knowledge organizations are completely trivial to game. The best part is that most management consultants, the stunningly good-looking, bright, earnest chipmunks with 4.0s in Russian Lit from Harvard who work for these companies, have absolutely no way of knowing this, so they can go through this whole exercise without even knowing that they’re doing it! They get all the way through the 2-year associate program on their way to MBA school without even realizing that they haven’t done a goddamn thing about productivity, all they’ve done is caused a fairly pointless transfer of wealth from ExxonMobilConoco to BainMcKinseyGartner’s senior partners. And it’s a lot of fun! First class flights to Houston and Oslo! Helping the world be more productive! Rock on, young stunningly-good-looking Management Consultant.