Comments on: Google could learn a few things from Microsoft

By: Casey - linux web hosting

Casey - linux web hosting — Fri, 22 Dec 2006 18:52:33 +0000

Is google moving away from Page Rank michanism..? Coz the new google toolbar seems to give lesser priority to the ever green PR factor, hmmmmm

By: Jeff

Jeff — Sun, 26 Feb 2006 07:08:09 +0000

I don’t know what the middle is, maybe it’s something like MySQL.

I also don’t necessarily buy the notion that because it’s free we can’t complain. The rationale being that while I am not writing Google a check, someone is and it’s a function of having my attention. Of course, in the end the ultimate arbiter is the market itself and when companies compete on the basis of the service they provide then Google will be forced to react.

By: vinnie mirchandani

vinnie mirchandani — Sat, 25 Feb 2006 15:04:48 +0000

Jeff, there has to be a happy medium. You have firms like MS and Oracle and to a lesser degree SAP stuck in neutral with too heavy, control oriented development methods and billions in R&D…and then you may have too much free wheeling Google and web 2.0, but look at the creativity, speed and cost…The zeitgist increasingly is about innovation and less control. Competitiveness more than compliance is the new mandate…

By: pt

pt — Sat, 25 Feb 2006 08:27:43 +0000

Completely agree with the post and the first commenter and the fact that you can’t complain when it’s free.

…but Google Wallet is going to be very interesting. It’s a completely different customer service issue when people have their money on the line. I could be wrong, but my understanding is that a huge percentage of eBay’s employees deal with customer service issues (and it still isn’t enough). so today we learn that Google is going to process orders with Google wallet and Google base. how many Google employees do you think are going to be in customer service for that? my guess is 5. which is going to be 500 to little.

It’s one thing when, as a company, you don’t repond when people complain about illegal sites running adsense, or froogle being manipulated.

It’s a whole nother story when I’ve paid $400 for a camera from someone 1000 miles away that still hasn’t shown up. and Larry and Sergey, you can’t write an algorithm to handle that.

By: Randy Holloway Unfiltered 2.0 » Google on security?

Randy Holloway Unfiltered 2.0 » Google on security? — Sat, 25 Feb 2006 06:06:30 +0000

[...] Venture Chronicles: “Google rather lamely says that security is an issue that companies themselves have to address. Yeah, they might want to chat with the guys up in Redmond to see how well that messaging works.” [...]

By: Anshu Sharma

Anshu Sharma — Sat, 25 Feb 2006 03:14:09 +0000

This is what happens when you create a playpen rather than a business. Google is a playground for smart engineers to build cool sites/features and then try them out on the general public. The contract is that since this is free, they don’t owe us anything- security, uptime, continuity- are all gone. And that works just fine when you are rolling out a Calendar that glows yellow when someone in Beijing updates a Wiki but not so when people start building CRM systems relying on Google Maps, Google Contacts, Google Mail as underlying services. Then, we need reliability and promised continuity.